VARDIS OFFICIAL WEBSTORE — Terms and Conditions
shop.vardisrocks.com
These Terms and Conditions govern all purchases made through shop.vardisrocks.com (“the Site”), operated by Hoplite Records (“we”, “us”, “our”). By placing an order you agree to be bound by these Terms.
1. About Us
Hoplite Records, trading as VARDIS OFFICIAL WEBSTORE. Contact: sales [at] hopliterecords [dot] com
2. Products
Product images are for illustration and actual items may vary slightly (colour, print placement, packaging). Limited-edition items are sold while stocks last, and we do not guarantee restocking once sold out.
3. Prices and Payment
- All prices are shown in GBP and include VAT where applicable.
- Payment is processed securely through Stripe. We do not see or store your full card details — these are handled entirely by Stripe under its own security standards.
- Orders over £40 ship worldwide free. Orders below this threshold are charged shipping at checkout, calculated by destination.
4. Order Acceptance
An order confirmation email acknowledges receipt of your order — it does not mean we’ve accepted it. A contract is formed only when we dispatch your order. We reserve the right to cancel and fully refund an order where an item is unavailable, or in the event of a pricing or listing error.
5. Delivery
Delivery times shown at checkout are estimates, not guarantees, and international shipments may be subject to customs delays outside our control. Risk in the goods passes to you on delivery; ownership passes once we’ve received payment in full.
6. Intellectual Property
All content on the Site — logos, artwork, photography, and band imagery — is the property of Hoplite Records / Vardis or used under licence. None of it may be reproduced without prior written permission.
7. Limitation of Liability
Our liability for any claim relating to your order is limited to the price you paid for the item(s) in question. We are not liable for indirect or consequential losses. Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, or for fraud.
8. Governing Law
These Terms are governed by the laws of England and Wales, and any disputes are subject to the exclusive jurisdiction of the courts of England and Wales.
9. Contact
Questions about an order or these Terms: sales [at] hopliterecords [dot] com
Returns Policy
UK & EU Customers — Statutory Right to Cancel
Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods, for any reason, without needing to give a reason.
- To cancel, notify us in writing (email is fine) within 14 days of delivery.
- Return the item(s) to us within 14 days of telling us you want to cancel, in their original, unused condition.
- We’ll refund you within 14 days of receiving the returned item(s) (or evidence you’ve sent them back), including standard delivery cost.
- Return postage is your responsibility unless the item is faulty or misdescribed.
- This right doesn’t apply to opened items where a hygiene seal has been broken (if applicable to any product lines).
All Other Customers (Worldwide)
Even outside the UK/EU, we offer a 30-day return window from delivery on unworn, unused items in their original packaging with tags attached. Contact us to arrange the return; return postage is at your own cost unless the item is faulty.
Faulty or Damaged Items
If an item arrives faulty, damaged, or not as described, contact us with photos and your order number. We’ll offer a replacement, repair, or full refund — including return postage — at your choice, in all territories.
Refunds
Refunds are issued to your original payment method via Stripe, normally within 5–10 business days of us receiving/confirming the return.
Contact
To start a return: sales [at] hopliterecords [dot] com